TORs for consultancy work

Terms of References for Consultancy for URAAN (Youth in Governance) Project to Strengthen Citizen rights and Democratic Process in District Multan

AWAZ Foundation Pakistan: Centre for Development Services, a leading Non-Government Organization working for securing the future of marginalized communities in Pakistan. AWAZ is seeking Expressions of Interest from experienced Consultant(s) who can carry on following consultancy activities in the Project titled “Youth in Governance”. The main focus of the project is to strengthen citizen rights and democratic process in Pakistan, with a special focus on District Multan. The project interventions aimed at improved participation of young people in civic and democratic processes to strengthen rule of law and conflict resolution, improved social service delivery mechanisms and strengthened state and society relation in the district. Strengthening democratic process and realization of civic rights through youth empowerment, Youth empowerment for an improved social service delivery system, strengthening citizens’ complaint/feedback mechanisms for increased accountability and rule of law are the expected changes that we can take through this intervention.

AWAZ management team aims to engage the services of consultant who will use both primary and secondary sources to develop three (3) Capacity Building Toolkits/Manuals for the youth of Ombudsman office bearers.

Detailed description of assignment is given below.

Assignment 1:

Devising toolkit and capacity building of ombudsman office bearers for improving public hearing and redressal mechanism.

 Scope of Work and Expected Outputs:

Office of the ombudsman is a public accountability for nonfunctioning and complaint redressal of general community member in case non responsiveness. Individual community members can file complaint against any public service delivery institution and office bearers of ombudsman will take action accordingly but most of the community members are not aware of the process. The major objective of this activity is capacity building of concerned staff member. The consultant is expected to develop manual and facilitate in three capacity building workshops for ombudsman office bearers. The consultant will also develop and test a monitoring tool to improve district level government responsiveness to citizen’s basic civic rights.

Following are key expected outputs of this assignment:

  • capacity building manual for office bearers of the ombudsman office
  • Work as a trainer in 3 Capacity building workshops for 60 staff of the ombudsman office and law enforcement agencies (each of three days)
  • Developing and testing a monitoring tool for consistent tracking and review of government’s responsiveness to citizen’s basic rights


 Consultant is expected to take 15 Days for this assignment.

General Guidelines

  1. Gender/ SRHR Focused

Training contents should be gender/SRHR sensitive. Facts and figures should clearly define the number of males/females/transgender/others in the beneficiaries when and where needed;

  1. Assumptions & Risks

It  is  assumed  that  the  service  provider  who  undertakes  these  assignments understands  the  importance of  these assignments and will be committed to the work, and  is competent  to deliver as  required.  It is further assumed that AwazCDS-Pakistan will fully support the service provider. Risks noted herein include the inability of the service provider to meet the deadlines, unforeseen internal and external structural as well as natural aspects that are beyond the control of both parties.

  1. Copyright & Ownership

The developed training material and tools will remain the property of AwazCDS-Pakistan and it will not be shared with anyone else before submission.

  1. Official Language of the Document

Official language of the training material will be in English as per need.

  1. Apply by

Last date to apply for this consultancy is December 20, 2014. Please send your expression of interest including cost to AWAZCDS Logistics and Procurement Unit through courier or by hand.